Administrative Support and Office Support
Office Assistants are a key part of most administrative environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. What are the administrative assistant’s tools that will make office assistants that person that the office can’t live without. Today’s office assistants have access to tools that will make them more efficient and valuable than ever.
During the Administrative Assistance and Office Support certification process, the examinees will have assessed the core skills that might help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skilfully. The determined practices may take time to be a part of a daily work routine. However, a certificate in this area is just like making the commitment to consistently apply the concepts every day as this is the key to changing and adopting new behaviours in a certain amount of time.
- Number of exam questions: 64
- Type of question: multiple-choice, one correct answer
- Example:
What is the first step of PEACE technique for building consensus?
a. Defining the problem
b. Analysing the problem
c. Thinking about the solutions to the problem
d. Trying to suppress the problem if it is possible